Quality & Service

We have built up extensive experience by working with clients from the major chemical, fibre, petrochemical, steel and pulp and paper manufacturers. Our extensive work know-how and experience has made us thoroughly aware of the high quality standards required by our customers. It is a daily challenge for us to not only meet these standards, but to consistently try and exceed them.

We try to do this by understanding the needs and ultimate goals of our customers. We go to great lengths to involve our customers in the decision making process with regards the successful handling and processing of their product. We monitor our achievements against the corporate objectives of our customers.

We constantly use feedback from our customers to shape our services to them.

We constantly monitor our internal and external resources to be effective in delivering quality services to our customers.

We measure ourselves by our customer’s satisfaction and respond speedily to dissatisfaction.

We diligently capture and record customer information and believe in transparently providing back up documentation from orders, to collections, deliveries, invoicing and contracts.

We can give customers assurances of raw material quality according to their required specification by providing them with laboratory analysis done on the products.

We also provide Formal Certificates of Disposal and this is supplied with each consignment.